What is a billable event?
A billable event is when the Evident platform and billing databases record that Evident completed work for you that was sufficient to generate a charge that we will either later invoice you for or that will be applied to your account in some manner.
What triggers a billable event?
In general, the fulfillment of the service attribute associated with the product that you purchased will generate a billable event. You can read more about service attributes here.
The Evident platform knows to generate a billable event when the service attribute for the product you purchase is fulfilled for one particular user, as identified by their unique email address. Fulfillment of the service attribute requires that Evident received all the inputs needed to run the service and complete some work associated with the verification. If you don't know what an input is, read this, and then come back here to continue reading about billing.
When are items not billed?
Billable events are not generated when requests complete that contain only informational attributes or when requests complete that contain only a service attribute that was previously fulfilled and is simply being viewed again on a new, secondary request that is populating the same original result. You can read more about how requests fulfill in this way here.
Another important note is that Evident bills based on attribute fulfillment and not on attribute creation, so if a request is created with a service attribute and the request never receives all the required inputs from the user, then you will not be billed anything for the generation of that request.
A good rule of thumb is that if a submission is required from the user or from you on behalf of the user, then typically a billable event is generated.
How does invoicing work?
Whether or not you receive an invoice is partially dependent on the type of billing model that you leverage. Most of our customers receive invoices, but if you signed up to work with Evident early on in the life of the company, you may be on a plan that does not require a minimum monthly commitment. If this is the case, instead we likely have a card for you on file that we charge when your pre-paid balance with Evident falls to a certain amount. This is the only billing model that we offer that does not receive regular invoices with detailed counts associated with the services that they ran during the month.
What billing models are there?
Evident has three primary billing models - Trust and Safety, Health Status and Insurance. The Trust and Safety billing model applies to our Identity Assurance, Background, and Business suite of products. The Trust & Safety model allows for different levels of commitment to Evident and different volume based discounts as a result. You can opt for a monthly commitment or an annual commitment. Annual commitments always receive greater discounts than Monthly commitments.
In the past, Evident offered a "no commitment" model, which allowed for a business to provide a credit card and pre-pay for a certain amount of verifications. As verifications were run, we would draw down the balance until it hit a certain threshold. Once the balance hit the predetermined threshold, the card would be charged once more at a 'top-up' amount. This billing model is for the smallest customers we serve and as such these customers do not receive an invoice. This is a billing model called Pay-as-You-Go and we no longer offer it.
However, you may be using this billing model if you signed up with us early on in the life of the company.
Our Insurance billing model has three tiers, depending on the type of insurance that you need verified and the quantity of information that you require from the verification. Only the highest level of our Insurance billing model (Enterprise) has access to integrations.
Our Health Insurance billing model is based on the number of COVID app users, and is provisioned in groups of 10. Therefore, if your usage for the month is 65 users, you will be billed at the amount of 70 users. If your usage for the month was 73 users, you would be billed at the amount of 80 users.
How can I get a more detailed breakdown of my invoice?
Currently, our invoicing system generates an aggregated breakdown of service usage by month per customer. Therefore, on your invoice, you will normally see a count per month by service. If you need more granular billing information (this is, by user), you can request this from our Support team, who can have this report generated for you. The first report usually takes up to two weeks to execute, but any remaining reports can be generated automatically.