TPRM Solution Release Notes

Last updated on June 4, 2026.
 

May 2026

• History tab in Entity Details: 
  • You can now review key activity for a third party in one place, with a History tab that brings together requests, submissions, documents, and notes in a single chronological feed.
  • With this feature, you can:
    • See a consolidated, time-ordered history of third-party activity without switching between multiple screens.
    • Sort and filter the feed to focus on the event types and timeframes you care about.
    • Give every user a clear timeline of activity—any role can view events in the History tab.
    • Rely on an audit-level record: events are captured as point-in-time entries, showing exactly when an entity is asked for documents, when they submit, and when they're evaluated.
  • Looking ahead: We plan to add additional event types to the History tab in the near future, with the goal of increasing transparency across all aspects of a third party’s journey and lifecycle in the TPRM platform.
• Upload files to an entity:
  • You can now upload a file directly to a specific entity, so you can keep entity paperwork in one place inside Evident.
  • With this feature, you can:
    • Attach a single file to an entity using a consistent upload flow.
    • Store and find common entity documents in the platform (for example: contracts, exception/waiver documentation, onboarding artifacts, and supporting evidence).
    • See each file and when it was uploaded via the entity’s Events history.
• Add notes to an entity: 
  • You can now add free-form notes directly to an entity from the three-dot actions menu on the Dashboard and Entity Details, so key context stays with the entity instead of living in separate docs or chats.
  • With this feature, you can:
    • Capture entity-specific operational context (for example, outreach, engagement history, or exception rationale) as a text-only note.
    • Optionally apply one or more tags to a note, aligned with existing platform tag behavior
    • View notes later in the entity’s Events tab, including the note text, who added it, and the date it was added.
• Tags in the TPRM platform:
  • You can now add optional tags to supported items in the platform, so you can quickly classify and find what you need later. Tags are purely for your use as context or reference — they don’t change evaluations or compliance outcomes.
  • With this feature, you can:
    • Add tags while you’re working on supported items (via the item’s tag picker) to help you organize and identify items later.
    • See tags reflected in the item’s activity trail, including in the History tab where tags are surfaced alongside relevant entries.
    • Filter/search History (and related activity views) by tags to narrow down to the events you’re looking for — without needing tags on every item.
• Additional Insured Endorsements -- clearer requirements with flexible options:
  • You can now configure Additional Insured Endorsements using multiple “sets” of acceptable endorsement categories in a single risk profile. This lets you specify the endorsement types you must receive, while still giving third parties flexibility to meet the requirement with an acceptable variation.
  • With this feature, you can:
    • Require multiple endorsement types in one profile. For example, if you need both completed operations and ongoing operations, you can add each as its own required set.
    • Define acceptable alternatives within each required set. Within a set, you can list the categories you’ll accept for that endorsement type—so a third party can provide the specific form that fits their industry or carrier, as long as it falls within an accepted category.
    • Make submissions easier to evaluate and explain. Because endorsements are grouped into clear required sets, it’s easier to see what’s missing (and what would be accepted) when reviewing evidence.
• Platform Improvements:
  • We corrected the default tab in the Entity Details page to point to the "Compliance" tab, allowing you to immediately view an entity's evaluated data risk information.
  • We fixed a bug where Advanced Search filters were removed if you navigated from the Dashboard to a specific entity and returned to the Dashboard.
  • We fixed a bug where you could not add a tag that had text included in an existing tag (for example, you could not add a tag called "test" if an existing tag was called "test tag").
  • We fixed an issue where events that show when an entity was evaluated were missing in the History tab whenever entities went under audit. All such events are now visible.

April 2026

• Contract Extraction:
  • Contract Extraction (Copilot mode) drafts insurance requirements from uploaded contracts and turns them into a proposed configuration you can review and accept. 
  • Why it matters: less manual review, more control over requirements, and faster setup for ongoing compliance workflows. 
  • How it works: upload a contract, review/edit the proposal alongside the source document, then accept to apply (or decline to discard).
  • We’re expanding Contract Extraction workflows over time, including additional automation options.
• Custom Property Management:
  • You can now manage your custom properties directly in TPRM, instead of relying on Evident's support teams to handle these changes.
  • With this feature, you can: 
    • Create and edit custom properties (including display name and description)
    • Set whether a custom property is required
    • Reorder custom properties via drag-and-drop so the order stays consistent anywhere custom properties appear, such as Entity Details
    • Choose up to three custom properties to display on the dashboard
• Refreshed Entity Details Page:
  • The Entity Details page -- which contains key contact and compliance information for each of your entities -- has been streamlined and refreshed.
  • The changes include:
    • A cleaner view of standard (contact) and custom properties as distinct "cards"
    • A more distinct edit button when changing property details
    • Risk profiles now appear together with entity properties in an "Entity Details" tab
    • The "Current Status" tab has been renamed to the "Compliance" tab

 

March 2026

• Duplicate Risk Profiles:
  • You can now duplicate an existing risk profile and use it as the starting point for a new one. Requirements, criteria, and assignments are copied automatically so you only need to adjust what’s different—such as limits, wording, or country-specific details. Before saving, you’ll be able to review the draft to make sure everything looks right.
  • With this feature, you can:
    • Quickly create new profiles without rebuilding requirements from scratch 
    • Maintain consistency across similar vendors, regions, or programs
    • Review changes before saving the new profile
• Edit Entity Details with More Control:
  • We’ve improved how you update properties within Entity Details to make changes clearer and easier to manage.
  • Instead of saving each update individually, you’ll be able to review multiple property changes together before saving. This helps prevent unnecessary re‑evaluations and makes updates more predictable when adjusting.
  • With this feature, you can:
    • Update multiple properties at once without triggering repeated evaluations
    • Review all changes before saving
    • Make entity updates faster and easier to manage
• Assign an Individual Entity to a Risk Profile:
  • Applying the right requirements shouldn’t require complex setup. You can now assign a risk profile to a single entity using a simple dropdown—without relying on custom properties, assignment rules, or layered workflows.
  • What this means for you:
    • Faster setup for one-off or unique vendors
    • Less configuration work behind the scenes
    • Greater flexibility and control when you need it
• Faster Turnaround Times:
  • Speed matters in risk management. We’ve implemented a number of process improvements to significantly reduce turnaround times so you can move from submission to decision faster than ever—especially during spikes in verification volume or periods of higher non-compliance.
• Expanded Risk Management and Criteria Support:
  • We've added the following types of limits to our Inland Marine requirement:
    • Installation Floater Limit
    • Scheduled Equipment Limit
    • Transit Limit
    • Unscheduled Equipment Limit
  • We've added advanced logic for the Limit criterion in Inland Marine that allows you to configure whether you will accept values for any of the above limits — as well as Inventory Limit — in your entities' documents.

 

February 2026

• Custom Agreement Review:
  • Custom Agreement Review allows you to present agreement or consent language directly to third parties during the verification process and record their response as part of their submission.
  • With this feature, you can:
    • Capture clear acknowledgement or decisions from third parties without relying on offline workflows
    • Support accept/decline or multi-option agreement responses, depending on your needs
    • Use a third party’s response to determine what requirements apply next through existing evaluation rules
  • This feature helps standardize how agreement decisions are captured while keeping the submission experience clear and efficient for third parties.
• Improved Behavior for Paused Entities:
  • We’ve improved how paused entities behave in the TPRM platform to give you more control and clarity when managing communication.
  • You can now continue reviewing activity, resolving actions, and creating submission links while an entity is paused. Entities may complete requests using links they already received, but no emails or reminders are sent while the entity remains paused.
  • When an entity is unpaused, email notifications automatically restart with a new notification cycle based on your current settings, ensuring entities have sufficient time to respond.
• Platform Improvements:
  • The TPRM platform now offers a collapsed navigation sidebar to give you more space to work.
  • We've implemented an improved document viewer for easier review and navigation.
  • When a temporary compliance grace period is removed, requests are now sent to entities immediately—keeping reviews moving without delay.
• Expanded Risk Management and Criteria Support:
  • We've added a risk requirement to support collection and evaluation of insurance policies related to equipment breakdown.
  • We've added a risk requirement to support collection and evaluation of credentials for hanggliding and paragliding experiences.
  • We've added Valuation to Builders Risk.

 

January 2026

• More Transparency, Clearer Next Steps:
  • You now have clearer visibility into the documents your third parties submit, making it easier to understand why something is non-compliant and what to do next. When information is incomplete or missing, Evident reflects that clearly—so issues can be identified and resolved faster.
    • See whether a document was submitted but missing key details, versus not provided at all.
    • Compliance status now clearly reflects missing information based on your requirement setup.
    • Clear feedback helps third parties correct issues quickly, reducing delays.
    • Clearer visibility means faster answers for everyone—so clients get clarity quickly, and third parties know exactly what needs to be fixed without delays.
  • This improved visibility applies to common insurance document details, including: entity name, policy number, certificate issue date, effective date, expiration date, and signature on ACORD certificates of insurance.
• Platform Improvements:
  • Your Actions Review queue now loads continuously as you scroll, making it easier to review more actions at once. Keep sorting by newest or oldest to stay focused on what needs attention.
  • The sidebar is now compact by default, giving you more room to view data, documents, and details—especially helpful when working through larger reviews.
  • When a third party submits documents that don’t show your required coverage, you can now always view those files to quickly understand what’s missing and guide next steps.
• Expanded Risk Management and Criteria Support:
  • We've added Additional Insured to Cyber Liability.
  • We've added Valuation to Inland Marine.
  • We've added Boiler and Machinery/Equipment Breakdown Valuation to Commercial Property.
  • We've added support for risk profiles assigned to St. Vincent and the Grenadines.

 

December 2025

• Platform Improvements:
  • Smarter certificate holder logic removes unnecessary friction and reduces false flags.
  • Stronger extraction in the Description of Operations leads to more accurate, reliable reviews.

 

November 2025

• API Docs Refreshed for Clarity: We’ve updated our public API documentation with a clean, modern interface that’s easier to read and scan. The underlying content is unchanged—your integrations continue to work as‑is—but the new presentation helps teams find endpoints and examples faster, whether you’re building a connector for TPRM workflows or looking up a quick detail.

 

October 2025

• E-Signatures Are Now Available:
  • With e‑signatures now built directly into your workflow, you can capture, manage, and track signatures seamlessly—no extra steps, no outside tools. Every signature is securely recorded in a single auditable record, keeping your documentation organized, complete, and helping your team move forward faster with confidence.
  • What this means for you:
    • Sign and manage agreements in one place without switching between tools.
    • Complete signature steps quickly to get third parties approved sooner.
    • Reduce back‑and‑forth delays that cause slowdowns or missed signatures.
    • View all signature records in one place for easier reporting and compliance.
• Modernized Risk Profile Configuration:
  • Risk profile configuration now has a full refresh—modernized, more intuitive, and featuring a streamlined, consistent UI with smarter assignment rules, clearer evaluation criteria, and refined advanced settings.
  • What this means for you:
    • Simpler, more intuitive setup – Create and edit profiles with less effort in a unified interface that’s easier to understand and manage.
    • Smarter configuration tools – Apply assignment rules more efficiently, see evaluation criteria more clearly, and make use of refined advanced settings when needed.
    • Quicker adjustments – Update requirements faster without switching between multiple screens, with better visibility into how changes impact your program.
• Evie Gets Smarter: Making Member Support Clearer, Faster, and More Helpful
  • Evie, our member-facing virtual assistant, helps third parties complete their insurance and credential submissions through the Evident Network. After deeply reviewing thousands of interactions, we’ve refined Evie to deliver quicker, clearer, and more empathetic support at every step:
    • Clearer, more human responses: Evie now uses natural, empathetic language that guides members with short, direct answers and avoids robotic repetition.
    • Smarter problem detection: Evie recognizes a broader range of real-world questions — from expired links and upload errors to confusion about client requests or missing documents — and gives clear next steps.
    • Faster help when needed: When Evie can’t solve an issue directly, she now routes members to the exact support form category they need, minimizing back-and-forth and getting issues resolved sooner.
• Platform Improvements:
  • Guided prompts in the TPRM platform will help you explore new capabilities as they’re released, offering you easier discovery.
  • A redesigned, intuitive search in our Dashboard makes it simple to locate entities, documents, and information with far less frustration.
  • We made significant performance improvements to the Dashboard and Entity Details pages, allowing you to filter, search, and drill down to specific entities quickly and more effectively.
• Expanded Risk Management and Criteria Support:
  • We've updated the business logic for Limit Applies Per criteria across four risk requirements. You can now configure multiple values you require (Location, Policy, Project, Other) and whether you require all or any of those values.
  • We've added Auto Insurance Waiver to our roster of documents you can verify.
  • We've added Deductible, Inventory Limit, and Valuation to Inland Marine.
  • We've added support for risk profiles assigned to the Seychelles.
  • We improved our evaluation of Policies Following Form in Umbrella to ensure proper entity compliance when you require specific legal language in certificates of insurance.

 

September 2025

• Platform Improvements:
  • Our TPRM platform now shows a badge showing the number of open actions. You can see the badge whenever you log into the platform.
  • Actions for a given entity, such as Entity Name, now show the documents submitted by the entity, allowing you to make more confident decisions when accepted or rejecting names.
  • The platform's dashboard is more flexible and responsive, keeping important navigation and header elements in place while allowing you to easily scan your list of entities.
  • The page for insurance documents in the Evident Network's submission workflow has been greatly simplified, giving your entities a clearer path to compliance. The page also shows the entity's display name for improved context.

August 2025

• Manage User Actions with Predefined Roles: Role-Based Access Control (RBAC), one of our most requested features, is now available in the TPRM platform. Now you can confidently give anyone in your organization access to Evident—with role-based permissions like view-only access, enrolling and updating entities, granting exceptions, managing configurations and workflows, and more. It’s a simpler way to ensure the right people have the right access.
  • What this means for you:
    • Improved user management – Easily assign the right level of functionality to each user
    • Limit Critical Actions – ensure only authorized users can make key changes
    • Scalable setup – Roles are predefined and ready to use as your team grows
  • Roles follow a clear hierarchy, and each inherits permissions from the one below it. This ensures users only have access to the features they need.
• Expanded Risk Management and Criteria Support:
  • Our platform's evaluation of Combined Single Limit now allows extracted values for CSL to meet the requirements for any split limit, matching industry standards.
  • We now support the evaluation and extraction of a location address across many of our insurance-based risk requirements.
  • We've added Deductible and Self-Insured Retention (SIR) to our commercial crime, cyber liability, and sexual abuse and molestation risk requirements.
  • We've added support for risk profiles assigned to St. Lucia.

 

July 2025

• Smarter Additional Insured Endorsement Reviews: Our enhanced additional insured endorsement evaluation process delivers clearer, more reliable results—especially valuable when you’re reviewing a high volume of endorsements. These updates streamline compliance and reduce ambiguity in your verification workflow.
  • Smarter Form Classification – We’ve removed the heavy lift of mapping unknown endorsement forms. Evident now automatically classifies standard and proprietary forms into the correct categories, leveraging our deep industry expertise.
  • Clearer Outcomes – Improved logic eliminates ambiguities, reducing the back-and-forth.
  • Faster Reviews – Automation speeds up evaluations and minimizes manual effort.
  • Scalable Compliance – Confidently verify additional insured endorsements across large volumes without bottlenecks

 

June 2025

• Effortless Filtering in Platform Configuration: We've enabled inline filtering for all dropdown menus throughout the TPRM platform, allowing you to quickly and easily narrow down the list of available options when building your configurations or managing your entities.

May 2025

• Include Driving History in Your Risk Assessments
  • You can now add Motor Vehicle Records (MVRs) to your risk profiles to quickly spot any serious traffic violations or red flags in your third parties’ driving history.
  • If safe driving is part of the job, it should be part of your review process. MVR checks make it easier to identify potential risks early—so you can make confident, informed decisions and avoid surprises down the road.
• Get High-Level Visibility into Declined Requirements
  • We’ve added a new tab in your TPRM reports that gives you a centralized view of all decline reasons your third parties can choose during the submission process, such as declining coverage, requesting exceptions and more.
  • This new tab gives you greater visibility into third-party challenges, helps you identify common blockers, and highlights where follow-ups are needed so you can adjust requirements.
• Expanded Risk Management and Criteria Support:
  • We now support credentials for general contractors, electricians, HVAC specialists, or plumbers across all 50 states in the U.S., including Washington, D.C. Verifying that these third parties hold the proper licenses is more than just a compliance box to check — it’s a smart, proactive part of managing third-party risk.
• Other Product Improvements:
  • We'll no longer send expiration notices to any entities that have an exception applied to a risk requirement with a past-due expiration date.
  • We greatly improved the load time for submission links.

April 2025

• Submissions Should Feel Effortless—Evident Makes It Seamless
  • When your third-party’s submission processes are disconnected, it can cause friction, ultimately slowing down onboarding and causing you more work. We improve submission rates and embed the submission flow directly into your platform, providing third parties with a seamless, branded experience.
  • Fully Branded & Integrated – A polished, on-brand experience that builds trust.
  • Faster Submissions & Approvals – Eliminate friction and reduce drop-offs.
  • Minimal Development Effort – Embed easily with no heavy engineering investment.
• A Smoother, Mobile-Friendly Evident Network
  • We've updated the Evident Network with a cleaner, easier-to-navigate UI—designed to help your entities complete verifications effortlessly.
• Expanded Risk Management and Criteria Support:
  • Our newly-released Auto Insurance risk requirement allows you greater flexibility when your third parties are spread between personal and commercial use vehicles, ensuring your drivers have the proper coverage without having to navigate which policy you should accept.
  • You can now add a requirement for W-8 BEN forms to your risk profiles. The W-8 BEN form is a U.S. tax document used by non-U.S. individuals to certify their foreign status and claim any applicable tax treaty benefits, which can reduce or eliminate withholding tax on certain types of U.S.-sourced income, like interest, dividends, or royalties.
• Other Product Improvements:
  • We improved the experience of applying exceptions when your entities have multiple instances of the same risk requirement, ensuring that your waivers only apply to specific credentials.
  • We improved the experience for entities receiving non-compliant emails for credentials to more precisely indicate which credentials are at fault and how they can be remedied.

 

March 2025

• Validate Multiple Licenses and Permits for a Single Third Party:
  • You can now validate multiple licenses, permits, or certifications for the same third party, making it easier to stay compliant when one business needs to meet several regulatory requirements.
  • This is especially helpful for uses cases such as a caterer needing health and food handling permits or an event planner managing permits across multiple venues.
• Expanded Risk Management and Criteria Support:
  • You can now collect motorcycle insurance as part of your third-party reviews, helping you get a more complete picture of coverage and potential risk.
  • We've added hundreds of additional credentials to our roster for the following types of licenses and certifications across dozens of countries: climbing, driving, flying, motorcycles, rafting, SCUBA, watercraft, and weapons.

February 2025

• Get Ahead of Third-Party Risks with Business Risk Assessments:
  • Stay ahead of potential challenges by uncovering elusive risks early in the onboarding process. Leverage streamlined compliance validation, actionable insights, and vital data to make confident, informed decisions.
  • Business entity verification empowers you to go beyond the basics by validating registration, addresses, and representatives to confirm their legitimacy and credibility.
  • Reputation and presence checks allow you to assess an entity's online reputation, consumer protection, and security posture to identify hidden red flags before they escalate.
  • Dynamic risk monitoring continuously tracks your entities for sanctions, compliance violations, and legal issues, protecting your business from high-stakes risks and costly consequences.
• Deeper Roster of Credentials in the TPRM Platform: We've added hundreds of additional credentials to our platform, further ensuring that your entities have the required permits, licenses, and certifications necessary to do business with you. Look for further credentials we've added for barbers and hair designers, cosmetologists, estheticians, manicurists and nail technicians, and massage therapists.
   
• Improved Third-Party Submission Experience in the Evident Network: Your entities can now quickly and effectively select their insurance requirements with a more intuitive user interface. We've removed and minimized excess distractions to make the two-step submission process much easier to follow.
   
• Expanded Risk Management and Criteria Support:
  • We've added the ability to collect and assess contracts required by your entities.
  • We've added the ability to configure electronic data liability limit and waiver of subrogation endorsement form numbers in Commercial General Liability.
  • We've added the ability to configure maritime coverage endorsements in Workers Compensation.

January 2025

• Credentials Now Available in the TPRM Platform:
  • The TPRM platform now supports over 1,000 distinct credentials, such as licenses, permits, and certifications, in one central, trusted platform, delivering unmatched capability to assess, verify, and monitor third-party risks like never before.
  • With these newly expanded credentials, you can now seamlessly verify the full breadth of your third-party requirements - at any stage of the relationship - making it easier than ever to manage risk across the entire third-party lifecycle and ensuring your organization is protected at every turn.
  • Our enhanced platform empowers you to verify a vast array of credentials. Whether you’re managing contractors, suppliers, or other third parties, this expansion ensures every partnership starts on a foundation of verified trust and gives you deeper insight into third-party risks and proactive risk mitigation at every step.
  • Begin your journey to more comprehensive risk management by assessing and evaluating credentials from the food services, hospitality, special events, tourism, and transportation domains.
• Expanded Risk Management and Criteria Support:
  • You can now add a requirement for liquor liability to your risk profiles.
  • We've added advanced logic for the Limit criterion in our Leased or Rented Equipment requirement that allows you to configure whether you will accept values evidenced as aggregate limit or per occurrence limit in your entities' documents.
• Bug Fixes: 
  • We fixed an issue in our bulk import tool where information for an entity's address may cause errors during some enrollments.

 

December 2024

• Refined Terminology: We’ve updated the language used throughout our TPRM platform to capture its evolving capabilities for enhanced risk management. You can see the complete set of terms in this one-pager: https://www.evidentid.com/wp-content/uploads/2024/11/Terminology-sheet-2.pdf
   
• New URL for the TPRM Platform: Be sure to bookmark our platform's newly-branded URL: tprm.evidentid.com — your centralized hub for confidently managing third-party risk.
   
• Bug Fixes: 
  • We fixed an issue where advanced filters for custom properties in the dashboard and the assigned entities links in our decisioning page returned all entities rather than a filtered list.
  • We fixed an issue that prevented clients from viewing the mapping table for collateral in the Entity Details page.

 

November 2024

• Expanded Risk Management and Criteria Support:
  • We've added three brand-new Coverage Types to support the collection of policies for:
    • Crane Liability
    • Directors and Officers Liability
    • Earthquake Insurance
  • You can now configure a Workers Compensation Waiver to use as an alternative requirement for Workers Compensation for sole proprietorships.
  • We've added criteria for Aggregate Limit, Per Occurrence Limit, Primary and Noncontributory, Waiver of Subrogation, and Waiver of Subrogation Company Name to Riggers Liability.
  • We've added criteria for Additional Insured, Commercial Ride/Home Business Insurance Coverage Endorsement, Personal Liability Limit, and Property Address to Homeowners.
  • We've added Boiler and Machinery/Equipment Breakdown Limit to Commercial Property.
  • We've added Each Loss to Commercial Crime.
  • We've added Reefer Limit to Cargo Liability.
  • We've added Transportation Coverage to Environmental Liability.
  • We've added Wage and Hour Coverage to Employment Practices Liability.
• Bug Fixes: 
  • We fixed an issue where any email addresses in the Notification List insured field that ended with ".llc" prevented an insured from being enrolled in the product.

October 2024

• Bulk Document Upload for Multiple Verifications: We understand that managing document submissions from your third parties — whether they're franchise operators, property owners, or insurance brokers — can be overwhelming when they're handling dozens or even hundreds of verifications. Our new bulk document upload feature enables your entities (third parties) to submit documents to multiple open verifications at once, making the process more efficient for everyone involved.
   
• Display Names, Legal Names, and DBA Names: You can include multiple names for each of the entities (third parties) you enroll in our TPRM solution, allowing for more precise data matching. This helps prevent discrepancies between the name you have for your entities and the name on the documents they'll submit (such as certificates of insurance), giving you confidence that their documents meet your requirements.
   
• Expanded Risk Management and Criteria Support:
  • You can now ensure all your third-party onboarding documents are collected and validated in one place with our addition of declaration pages, proofs of payment, and schedules of forms and endorsements in our third-party risk management (TPRM) solution.
  • Combine the use of these new documents with your existing insurance requirements today to expand the complete understanding of your third parties' total risk exposure.
  • We've also added:
    • Aggregate Limit to Sexual Abuse and Molestation
    • Paid to Date to Life Insurance
    • The ability to "self-verify" W-9 forms without data extraction using the Document Verification criterion
• Bug Fixes: 
  • We updated the behavior of our expiring notifications so that your third parties will not be notified if optional requirements (those you'd like to have but don't need for your risk assessment) near their expiration and there are no other needs for that entity (such as non-compliance or expirations for requirements that must be verified).

 

September 2024

• Expansion of IVaaS into a Comprehensive Third Party Risk Management (TPRM) Solution:
  • We’re revolutionizing the way you manage all third-party risk with an all-inclusive, one-stop solution that's configurable and scalable to meet your specific business risk needs.
  • Handle due diligence, onboarding, validation, and ongoing monitoring with precision and efficiency to protect your business and foster strong third-party relationships.
  • This expansion of our Insurance Verification as a Service (IVaaS) product allows you to streamline the collection of essential documents like W-9 forms and Hold Harmless Agreements, simplifying compliance and ensuring that you have the necessary documentation for all third parties.
  • Combine the use of these new documents with your existing insurance requirements today to expand the complete understanding of your third parties' total risk exposure.

August 2024

• Ability to Decision on Specific Form Numbers for Additional Insured Endorsements: 
  • You can now configure the specific form numbers you require for additional insured endorsements provided with commercial general liability policies.
  • You can choose the category of endorsement (such as completed operations) and then enter any number of form numbers that will meet your requirements for that category.
  • Your insureds can provide any of the configured form numbers in order to be compliant.
  • Any extracted form numbers that don't match your configured values will show up in our Actions Review queue, where you can visually inspect the uploaded documents and decide whether the endorsement(s) meet your specific risk management needs.
  • As with any type of action you review in our product, future submissions will be automatically accepted or rejected based on the result you choose.
• Expanded Coverage Type and Coverage Criteria Support:
  • We've added Self-Insured Retention (SIR) to eight Coverage Types including Commercial Auto Liability, Commercial Crime, and Professional Liability.
  • We've added Coverage Criteria that require the presence of additional insured, primary and noncontributory, or waiver of subrogation endorsements to Commercial Auto Liability, Commercial General Liability, Commercial Umbrella Liability, and Workers Compensation.
  • We've added Additional Insured to Employment Practices Liability Insurance.
  • We've added Waiver of Subrogation to Sexual Abuse and Molestation.
  • We've added Retroactive Date to Professional Liability.

July 2024

• Improved User Experience for Notifications:
  • We've added clearer indications in our IVaaS product when you've disabled initial notifications and reminders in any of your email templates, ensuring that you and your team are fully aware when these settings are turned off.
• Refined Logic for Perils Insured:
  • We've also refined the business logic behind the evaluation of perils insured (specific risks or events that an insurance policy covers), giving you more precision over your company's requirements. You can read more about how our product evaluates this criterion in our Knowledge Base article.
• Expanded Coverage Type and Coverage Criteria Support:
  • We've added two brand-new Coverage Types to support the collection of policies for:
    • Student Accident/Medical
    • Surety Bonds
  • We've added a Coverage Criterion that requires a location to be present on a certificate of insurance (COI) to 10 of our Coverage Types, including Commercial Property, Garage Keepers Liability, and Homeowners.
  • We've added Third Party Coverage to Employment Practices Liability.
  • We've added Assigned Collateral Amount and Collateral Assignee to Life Insurance.
  • We've added Fidelity Bond and Professional Liability coverage to Canada.
• Bug Fixes: 
  • We resolved an issue where list string Insured Fields (sets of one or more values), when used in the subject line of any email template, would appear as HTML code in email notifications.

 

June 2024

• Expanded Coverage Type and Coverage Criteria Support:
  • We've added the ability to decision on ACORD forms (first released in January) to all of the 50+ coverage types supported in IVaaS.
  • We've added Primary and Noncontributory and Waiver of Subrogation as available criteria in Builders Risk, Commercial Crime, Cyber Liability, Environmental (Pollution) Liability, and Professional Liability (E&O) coverages.
  • We've updated how we extract and evaluate coinsurance to match the expected options found on ACORD 28 forms (used in Commercial Property coverage).
  • We've updated Hull and Machinery coverage to support the use of collateral as well as record information for a loss payee.
  • We've added additional interest as a criterion in the Boatowners, Watercraft, and Yacht Insurance coverages. You can also now choose to include lenders loss payable or loss payee in these coverages.
  • We've added an endorsement to Commercial Property for sprinkler leakage coverage.
  • We've added an endorsement to Professional Liability (E&O) for coverage for allegations of abuse or neglect.
  • We've added Builders Risk and Garage Keepers Liability coverage to the Netherlands.
• Bug Fixes: 
  • We resolved an issue where non-compliant email notifications to insureds were including criteria that had been granted exceptions (this did not affect Insureds who were fully compliant as a result of granted exceptions).
  • We removed text mentioning "billable actions" from the window that appears after requesting compliant insurance from multiple exhausted Insureds (these are no longer billable).

May 2024

• Expansion of Personal Verifications in the Evident Network: Our newest iteration of the Evident Network integrates personal verifications (such as background checks and identity verification) alongside insurance verifications in our member submission workflow.
  • Streamlined Access to Risk Information: Your third parties can now streamline their background checks, motor vehicle records checks, and identity verifications all within the Evident Network. Whether you require identity verification for onboarding processes or confirmation of insurance requirements for compliance purposes, your members can easily complete all essential tasks within one unified platform, amplifying the efficiency of your risk management efforts.
  • Enhanced Member Experience: The Evident Network provides your third parties with a centralized view of their compliance status and required actions across multiple verifications. This "single pane of glass" dashboard reduces manual tasks for your members, especially when working with multiple entities (franchises, leases, etc.). This ensures clarity and transparency throughout their credentialing process and fosters stronger relationships between you and your third parties.

 

April 2024

• Updated API Documentation: We've updated our API documentation for IVaaS to indicate an new Verification Status (AUDIT) that will be formally added to the product later in 2024 (you can see this as an enum in our response examples). We also formally deprecated our Compliance Needs endpoints, which have been superseded by our new Retrieve Insured Status endpoint.
   
• Expanded Coverage Type and Coverage Criteria Support:
  • We've added four brand-new Coverage Types to support the collection of policies for:
    • Boatowners
    • Leased or Rented Equipment
    • Watercraft
    • Yacht Insurance
  • We've added the following endorsements for Commercial General Liability:
    • Abuse and Molestation Coverage
    • Innkeepers Liability Coverage
    • Liquor Liability Coverage
    • Snow Plow Operations Endorsement
  • We've added Contingent Auto Liability coverage to Aruba.
  • We've added Public and Products Liability coverage to Barbados.

 

March 2024

• Advanced Configuration to Enable or Disable Email Notifications: Our product now offers you the ability to control which types of email notifications your third parties receive and when. Within the schedule settings of each of our email templates, you can now configure whether members receive initial notifications (for status changes from new requirements, upcoming expirations, or non-compliance) or reminders for these emails. This feature allows you to tailor the communications from our product to match your specific outreach and member workflows. You can configure these settings uniquely for each template, offering a mix-and-match approach that meets your unique needs.
   
• Retrieve Insured Status via API: You can now get detailed information about the status of any of your third parties using the first of our two new API endpoints. The Retrieve Insured Status endpoint gives you an insured's current Compliance Status, their current Verification Status, the name and Compliance Status of their assigned Coverage Criteria Group(s), and a complete list of any reasons for non-compliance. In addition, you can also get their current submission link (if one is available), allowing you to use this link in your proprietary workflows.
   
• Retrieve Insured Data via API: You can also retrieve the complete set of extracted data for any insured using the second of our two new API endpoints. The details are organized by Coverage Type to provide you with granular access to the data.
   
• Expanded Coverage Type and Coverage Criteria Support:
  • We've added two brand-new Coverage Types to support errors and omissions policies for Media Liability and Technology Liability. We've also added Coverage Criteria in Professional Liability that allow you to decision on limits for media and technology liability when these types of coverage appear in standard errors and omissions policies.
  • We've added endorsements for Broadened Transportation Liability (CA-9948) and Motor Carrier Coverage (MSC-90 Form) to Commercial Auto Liability.
  • We've added Coverage Criteria for Designated Agents, Employee Dishonesty, Self Insured Retention (SIR), and Third-Party Liability to Commercial Crime.
  • We've added Limits (Statutory or Other) to Longshore & Harbor Workers Compensation.
  • We've added Bodily Injury Each Accident Limit and Bodily Injury By Disease Aggregate Limit to Maritime Employers Liability.
  • We've added Employers Liability and Fleet coverage to the United Kingdom.

 

February 2024

• The Evident Network: Now Open to Third Parties: Our next iteration of the Evident Network brings forth a major shift in compliance management. These enhancements have been strategically designed with you and your third parties in mind.
  • Unified Verification Management: By creating an account, your third parties gain access to a united interface that makes it simpler to handle multiple verification requests across various stores or projects, all while making account oversight easier. Overall, we’ve streamlining your third parties' experience, increasing their compliance and efficiency.
  • Smoother Third Party Submissions: By encouraging your third parties to create an Evident Network account, they will see clear requirements, live status and compliance updates, and actionable next steps. This means less back-and-forth communication and reduced frustration, all while improving your third parties' compliance rates.
  • Next Level Collaboration: Once their verifications have been completed, your third parties can share their Evident Cleared credentials with clients outside of their network, giving you new business opportunities with trusted Evident Network members who have undergone our verification process for other clients.
• Expanded Coverage Type and Coverage Criteria Support:
  • We've added Sudden and Accidental Pollution Coverage to both Marine General Liability and Protection and Indemnity.
  • We've added Contingent Auto Liability to Curacao and Jamaica.

January 2024

• ACORD Form Validation for Enhanced Compliance:
  • You can now configure which types of ACORD forms to accept across nine of the Coverage Types in IVaaS, including Commercial General Liability, Commercial Auto Liability, and Workers Compensation.
  • When you configure this new Coverage Criterion, called "Document Types," members must provide a matching, valid ACORD form in order to achieve compliance.
  • This criterion ensures your compliance needs align seamlessly with your business and legal requirements and brings an additional layer of accuracy and reliability to your compliance framework.
  • By incorporating ACORD form validation, you can rest assured that you are catering to the diverse needs of different industries and standards, facilitating collaboration with various partners, and future-proofing your COI tracking in a dynamic business environment.
• Expanded Coverage Type and Coverage Criteria Support:
  • We've added a brand-new Coverage Type to support Contingent Cargo Liability policies.
  • We've updated the functionality of Alternate Employer Endorsement to allow you to configure whether to accept scheduled names, a blanket endorsement, or either of the two options. You can also now configure multiple names, any of which will meet your requirements for this criterion.
  • We've added Sudden and Accidental Pollution Coverage to Commercial General Liability.
  • We've added Combined Single Limit in Commercial Auto Liability to 45 additional countries.
  • We've added Public and Products Liability to 27 additional countries.
• Bug Fixes: We resolved an issue where our submission workflow interface did not inform insureds when their files were corrupted or had no data.

 

December 2023

• Additional Options for Compliance Exceptions: 
  • You now have two additional options when applying Compliance Exceptions to non-compliant Insureds: exceptions that expire on a certain date and exceptions that apply to the current policy. This enhancement empowers you with greater flexibility in applying exceptions to your Insureds and reduces the burden on you and your risk management team by offering "set it and forget it" options (instead of having to remember to go back and remove permanent exceptions).
  • Exceptions that expire on a certain date are just what it says on the box: pick a date and the exception remains in place until that date passes. You can apply this type of exception to a specific non-compliant Coverage Field, a non-compliant Coverage Type, or to a non-compliant Insured.
  • Exceptions that apply to the current policy will remain in place until either 1) your Insured submits an updated policy or 2) the current policy expires, whichever comes first. You can apply this type of exception to a specific non-compliant Coverage Field or a non-compliant Coverage Type.

• Enhanced Flexibility in Public and Products Liability Configuration:

  • We've implemented advanced settings specifically tailored for Public and Products Liability (PPL) coverage to help you meet the diverse insurance standards and regulations you face with internationally-based Insureds.
  • You can now choose whether to accept aggregate or per occurrence values for public liability and product liability limits. This flexibility allows your Insureds to seamlessly meet your requirements regardless of their specific country’s insurance regulations.
  • The non-compliance messages for these limits are tailored to your specific configuration, providing clear guidance to your members based on the chosen settings.
• Expanded Coverage Type and Coverage Criteria Support:
  • We've added Cargo Liability to Canada-based Coverage Criteria Groups.
  • We've added Public and Products Liability to Aruba-based Coverage Criteria Groups.
  • We've added Primary and Noncontributory and Waiver of Subrogation to Public and Products Liability.
• Bug Fixes: We’ve resolved the following issues:
  • Non-compliant values for Broad Form Property Damage were not appearing in the Insured Details page for Insureds who evidenced Commercial General Liability coverage. The Insureds were correctly evaluated; it was the absent or non-compliant values that were not flagged.
  • You could not edit an Evaluation Rule once it was created in a Coverage Criteria Group.
  • Our new Insured submission workflow was incorrectly limiting file uploads to 10MB or less per file. It's now been updated to allow uploads up to 60MB per file.

 

November 2023

• Reimagined Insured Submission Experience: Based on direct customer input and feedback, we've transformed our Insured submission workflow with an updated, mobile-friendly, and user-centric interface. Insureds now have a clearer picture of your requirements within the workflow, are notified about missing coverages before they submit, and have the ability to decline coverage if necessary. This enhanced workflow gives your Insureds greater confidence in meeting your requirements, helps them avoid submission errors, lessens their frustration, and reduces your administrative overhead in determining why your Insureds don't provide certain coverages.
   
• Evaluation Rules Now Support Additional Coverage Types:
  • You can now configure Evaluation Rules, which are advanced settings in our Decisioning Criteria, to allow your Insureds to provide any one of several different Coverage Types in order to meet your requirements. Previously, Evaluation Rules were limited to two Coverage Types (an "either/or" configuration).
  • An Evaluation Rule can be useful for situations where you aren't always certain what type of insurance policy your Insureds will provide. By accepting multiple options that meet your requirements, you'll give your Insureds more flexibility and greater opportunities to become compliant with your needs.
• Expanded Coverage Type and Coverage Criteria Support:
  • We've added a new Coverage Type for Longshore and Harbor Workers Compensation policies.
  • We’ve added several new Coverage Criteria to each the following Coverage Types:
    • Commercial General Liability
    • Contingent Auto Liability
    • Marine General Liability
    • Maritime Employers Liability
    • Protection and Indemnity
  • We’ve enabled additional Coverage Criteria for Aruba, Curacao, Jamaica, and Saint Martin.
• Bug Fixes: We’ve resolved the following issues:
  • Email notifications for customers who did not configure any support contact information within IVaaS would still show a header for contact information.
  • Insureds who did not respond to requests for collect-only Coverage Types would show a Verification Status of No Insured Response, which is not relevant for optional coverage.

October 2023

• Improved Workflow for Insureds with a Status of Exhausted or No Insured Response: Previously, whenever an Insured had sent consecutive non-compliant submissions or had twice failed to respond to email notifications, that Insured would no longer be notified about those gaps unless you chose to manually send them a new submission link. If that Insured was then notified for other needs, such as an upcoming expiration or changes in their requirements, those coverages that were "exhausted" or had no response wouldn't be included in those later notifications, limiting an Insured's ability to become compliant. We've improved our workflow so that, any time an Insured is sent a notification for any reason, we automatically include any "exhausted" or "no response" coverage, thereby giving your Insureds every opportunity to fully comply with your insurance needs.
   
• Expanded Coverage Type and Coverage Criteria Support:
  • We’ve added several new Coverage Criteria, including:
    • Additional Insured for Commercial Property
    • Collateral for Non-trucking Liability
    • Aggregate Limit for Occupational Accident
  • We’ve added support for over 49 countries and territories to our Commercial General Liability and Commercial Auto Liability Coverage Types.
• Bug Fixes: We’ve resolved the following issues:
  • Insureds that had the same display name would occasionally be duplicated or omitted when using our "Get Insureds" API endpoint.
  • The Compliance Status of Insureds who were enrolled with a future expiration date and then paused would not correctly change to non-compliant when they passed their expiration date.
  • Our bulk import tool would incorrectly show optional address-based Insured Fields as required if a customer's configuration only had one optional 

 

September 2023

• Meet Evie, our Generative AI Virtual Assistant: We've launched the first and only generative AI virtual assistant built specifically for insurance verification and risk management. Both you and your Insureds can interact with Evie to help with real-time questions around IVaaS functionality and configuration, Insured submission workflows, and insurance-related information. Evie is powered by our robust and constantly-growing collection of Knowledge Base articles and can respond to your inquiries in a natural, human-like conversation, no matter what time of day you or your Insureds need guidance or assistance. 
   
• Expanded Coverage Type and Coverage Criteria Support:
  • We’ve added several new Coverage Types to IVaaS, including:
    • Hull & Machinery
    • Marine General Liability
    • Products and Completed Operations
  • We’ve added further international support for Japan, the Netherlands, and Qatar.
• Reporting Updates:
  • Latest Submission Date added to the Insured Export report.

August 2023

• New and Improved Email Templates: We've revamped our email templates based on direct customer feedback to enhance Insureds' trust in Evident and provide a more informative document-uploading experience. The templates have been simplified to focus on clear instructions, eliminate unnecessary text, and provide clearer calls-to-action, making the compliance process effortless. We've also enhanced the branding within these templates with a crisp new design, stronger placement and orientation of customer logos, and bolder use of customer brand colors. In addition, we've provided new customers with more effective and succinct default subject lines to increase the success of Insured response right out of the gate.
   
• API Endpoint Performance Improvements: We've greatly improved the responsiveness of our Actions Review and compliance needs API endpoints, allowing you to pull this information from our system more effectively. We've also improved the accuracy of the returned data to remove actions for certain insureds who no longer require them to be evaluated.

• Expanded Coverage Type and Coverage Criteria Support:
  • We’ve added several new Coverage Criteria, including:
    • Leased/Rented Equipment in Commercial Property and Inland Marine
    • Loss Payee and Work Within 50 Feet of Railroad Included in Commercial General Liability
  • We’ve added further international support for several of our Coverage Types including:
    • Fleet for the Dominican Republic
    • Protection & Indemnity for Jamaica
    • Commercial Auto Liability and Commercial General Liability for European Union countries 

 

July 2023

• Decision on Location-Based Coverage Criteria: 
  • You can now decision on the Certificate Holder Address and Lender Servicing Address information found on your Insureds’ certificates of insurance (COIs). 
  • You can set the requirements for these new Coverage Criteria to either a universal (global) address that any Insured assigned to a Coverage Criteria Group must provide or to an address-based Insured Field for a more precise, per-Insured evaluation.
  • Certificate Holder Address is available for any Coverage Type offered in IVaaS. Lender Servicing Address is available for all property-focused Coverage Types, such as Commercial Property and Builders Risk.

• Expanded Coverage Type and Coverage Criteria Support:
  • We’ve added the following Coverage Criteria to the Public and Products Liability Coverage Type: Additional Insured, Occurrence or Claims-made, Public Liability Aggregate Limit, and Products Liability Aggregate Limit.
  • We’ve added Additional Insured to the Cyber Liability Coverage Type.
  • We’ve made the Fleet Coverage Type available for Coverage Criteria Groups that are configured for Costa Rica.
  • We added Austria, France, and Spain to the list of countries that can use the Public and Products Liability Coverage Type.

• Bug Fixes: We’ve resolved the following issues:
  • We fixed an issue where values for Anyone Excluded in the Workers Compensation Coverage Type would show as incorrectly non-compliant. This Coverage Criteria has now been changed to allow you to configure whether “Yes” or “No” is the acceptable value.
  • We removed line break characters from the non-compliant reasons returned for Insured Name when using the IVaaS API compliance needs endpoint.

 

June 2023

• Enhancements to our IVaaS API:
  • You can now configure and enable webhooks within IVaaS that allow you to be notified whenever an Insured’s Compliance Status or Verification Status changes, or whenever a new item in the Actions Review queue is ready for your review. You can set one, two, or all of these state changes to whichever webhooks you use within your application.
  • You can also retrieve the specific compliance needs for an individual Insured instead of parsing through the entire set of needs from your Insured population.
  • Our Insureds endpoint now includes the most recent submission date for that Insured in the response.
  • Our API documentation for IVaaS now has clearer headings that more accurately describe the various endpoints you can call.
• Expanded Coverage Type and Coverage Criteria Support:
  • IVaaS now supports decisioning and evaluation on two new Coverage Types: 
    • Riggers Liability
    • Warehouse Legal Liability
  • In addition to these changes, we've added:
    • A number of new Coverage Criteria to our Commercial Property Coverage Type that are typically found on ACORD 28 forms, such as Coinsurance, Includes Named Storm, and Fungus Exclusion.
    • Nonpayment of Premium Period Days to all Coverage Types to specify when a policy must be canceled after a defined number of days without insured payment.
    • Reefer Breakdown Coverage to Cargo Liability.
    • Includes Jones Act and Includes Longshore and Harbor Workers' Compensation Act to Workers Compensation.
    • Primary and Noncontributory to both Environmental Liability and Aviation Liability.
    • Exterior Insulation Finishing Systems to Commercial Umbrella & Excess.
    • Expanded country support for over 40 countries to use the Commercial General Liability and Public and Products Liability Coverage Types.
• Bug Fixes: We’ve resolved the following issues:
  • We removed the “View COI” icons from the Insureds Table, which did not consistently reflect whether an Insured had actually submitted a COI. You can instead view an Insured’s complete submission history using the three-dot Actions menu in their entry.
  • You could save the configuration settings for Waiver of Subrogation Company Name in Decisioning Criteria without specifying a scheduled company name, which could lead to Insureds becoming stuck in their evaluation when an action would normally be raised.
  • We resolved an infrequent, intermittent issue where Insureds submitting their COIs would trigger an “Uh oh!” error page.

 

May 2023

• Auto-add Umbrella in Coverage Criteria Group Configuration:
  • To help you build the most effective insurance requirements for your Insureds, we now automatically add Umbrella coverage to a Coverage Criteria Group when you add a new Coverage Type or Coverage Criteria that can use Umbrella to meet its limits.
  • This is the most commonly missed or forgotten configuration we’ve found among our customers, as they may not realize what Umbrella coverage is or how to correctly set the configurations that allow it to work within IVaaS.
  • When Umbrella is automatically added, all of its Coverage Criteria are set to collect-only (optional), so your Insureds have the freedom to choose whether or not to include this coverage in their submissions.
  • In addition, we’ve set the defaults for all Coverage Criteria that can use Umbrella to allow Umbrella to meet those limits, further reducing the time you spend setting up these configurations. Prior to this change, you had to go into every Coverage Criteria’s advanced settings and choose this setting.
• Umbrella Coverage Will Not Apply if Non-compliant or Expired:
  • Insureds who have submitted coverages that are compliant due to the addition of their Umbrella coverage will be re-evaluated upon expiration of the Umbrella policy. If they don't submit evidence of continued Umbrella coverage, the other coverages will become non-compliant.
  • When evidence of an Umbrella policy is submitted, but it’s expired or non-compliant, that policy can’t be used to meet the requirements of other coverages.
  • This change will allow you to better know when your Insureds are no longer compliant due to an expired or non-compliant Umbrella policy so that you can take the necessary action(s) to return them to compliance.
• Latest Submission Date in Insured Data Download: The download file of all Insureds, which you can save from the Insureds Table, now includes the most recent submission date among an Insured’s Coverage Types. This shows you when an Insured most recently engaged with you.
   
• Expanded Coverage Type and Coverage Criteria Support:
  • We’ve added a confirmation popup whenever you change the configuration of a Coverage Criteria Group that has one or more Insureds assigned to it. This will let you know when re-engagement will occur with Insureds for the changes you’ve made. You can also contact our Support team for assistance in re-processing existing insurance documents your Insureds have already provided.
  • We’ve updated the default Coverage Criteria shown whenever you add a new Coverage Type to include the most commonly used criteria, giving you a better starting point when configuring your requirements.
  • We've added three new Coverage Criteria for Commercial Property:
    • Domestic Terrorism Excluded
    • Terrorism Coverage
    • Terrorism-Specific Exclusion
  • We switched the Business Income Limit Coverage Criteria in Commercial Property to use months rather than days, matching the standard found on most insurance documents.
  • You can now configure Coverage Criteria Groups for China.
  • We’ve made the Bailees Insurance, Commercial Crime, Cyber Liability, and Environmental Liability Coverage Types available for Canada-based Coverage Criteria Groups.
  • You can now choose to collect the address of your Insured’s producer (broker or agent). If you include the new Producer Address Coverage Criteria in your requirements for any Coverage Type, we’ll extract this information from the relevant policy in your Insured’s document(s). This is a collect-only criteria, meaning that it’s only for collecting data, not for decisioning.
• Bug Fixes: We’ve resolved the following issues:
  • We fixed an issue where deprecated Coverage Criteria would cause an error in Decisioning Criteria when clicking into the Coverage Type that contained that criteria.
  • Umbrella policies were incorrectly applied toward limit-based values (such as aggregate limit) that weren’t evidenced for other coverages in an Insured’s policy (they were left blank or empty in the COI).
  • The layout of the Actions Review page for Non-extraction Coverage Criteria would be offset if the criteria requirements were over ~20 characters in length.

 

April 2023

• API Enhancements: You can now use our IVaaS API to view and resolve open actions for your insureds. You can view a navigable list of all open actions, get information for a specific action, and resolve actions for various types, including name matches, endorsements, collaterals, and non-extraction coverage criteria. We’ve also added a new endpoint to retrieve human-readable names of the endorsements used within IVaaS.

March 2023

• Non-extraction Coverage Criteria: You can now define and review specific, nuanced insurance requirements that cannot be reliably or consistently extracted from insurance documentation due to several reasons, including (but not limited to) lack of consistent format, unclear or ambiguous language, or multiple possible locations within a document. An example of Non-extraction Coverage Criteria is exclusions, which are endorsements or policy language that remove or exclude certain types of coverage from an insurance policy. Non-extraction Coverage Criteria give you an extra review step to confirm that these legally important but difficult-to-determine insurance requirements meet the precise needs of your company, project, or industry.
   
• In-product Support Links: You can now access our customer support form and library of help articles directly within the IVaaS product. You can find these resources by clicking on your profile icon at the top right of the screen.
   
• Expanded Coverage Type and Coverage Criteria Support:
  • You can now configure Coverage Criteria Groups for up to 20 different countries across the globe, including (but not limited to) Brazil, Mexico, Thailand, and France.
    • The available Coverage Criteria for these countries include only those that are relevant to Insureds in those locations (for example, not including AM Best Rating in countries where that's not applicable).
    • You'll also find some unique country-specific Coverage Criteria (such as Lawsuits from Abroad for several Coverage Types).
    • You can also choose from one of hundreds of international currencies to use in your Decisioning Criteria.
  • IVaaS now supports decisioning and evaluation on the following policies:
    • Bailees Insurance
    • Collective Personal Accident Insurance (for Mexico-based Coverage Criteria Groups)
    • Commercial Trailer Interchange
  • Finally, we've added new Coverage Criteria for:
    • Boiler and Machinery Coverage in Commercial Property
    • Each Occurrence Per Vessel, Combined Single Limit in Protection and Indemnity
    • Exterior Insulation Finishing Systems in Commercial General Liability
    • Garage Keepers Limit in Commercial Auto Liability
    • Innkeepers Limit in Commercial General Liability
    • Loss Payee in Cargo Liability
    • Loss Payee for Trailer Interchange in Commercial Auto Liability
• Bug Fixes: We resolved the following issues:
  • We made further improvements to our compliance needs API endpoint to increase its stability and performance.
  • Certain subsets of exhausted Insureds who were last verified around mid-2022 would not be properly sent an on-demand request when requested by the customer.
  • We've changed the priority order of our verification status so that "Actions Review" is visible ahead of "Exhausted" or "No Insured Response." This resolves an issue where Insureds with a verification status of "Exhausted" or "No Insured Response" could not be moved out of this state if they had open actions created by a subsequent submission or Coverage Criteria change.
  • Our Actions Review page would show the "all actions have been completed" message in certain circumstances while the page was loading. The page now shows a loading icon until all actions are visible.
  • Non-compliant messages were briefly absent from the Insured Details page for some Insureds who were assigned to more than one Coverage Criteria Group. These Insureds did receive the expected non-compliant messages in their email notifications.

 

January 2023

• View Submission History for an Insured: You can now view the complete submission history for any Insured to see the COIs they provided for earlier requests, whether they're new verifications, responses to non-compliance, or updated policies for expiring coverage.
   
• Advanced Configuration for Additional Insured: You can now set advanced configuration settings for the Additional Insured Coverage Criteria to accept blanket additional insureds. You can also give your Insureds the option to submit a blanket or scheduled additional insured name to satisfy your requirements.
   
• Expanded Coverage Type and Coverage Criteria Support:
  • IVaaS now supports decisioning and evaluation on the following policies:
    • Aviation Liability
    • Maritime Employers Liability
    • Medical Errors & Omissions
    • Protection and Indemnity
    • Sexual Abuse and Molestation
  • We've added new Coverage Criteria for:
    • Waiver of Subrogation Company Name: As with the advanced configuration for Additional Insured mentioned above, you can set requirements accept a scheduled company name, blanket company names, or both.
    • Section 3a States and Section 3c States (in our Workers Compensation Coverage Type): You can set these Coverage Criteria to an Insured Field to evaluate these requirements on a per-Insured basis (vs. setting the same requirements for all Insureds assigned to a Coverage Criteria Group).
• Reporting Updates:
  • Insured Name added to the Exception Analysis report.
  • Insured Name added to the Criteria Opportunity Details report.
  • Default sorting added to Criteria Opportunity Details report.
  • Adjusted the display name of the coverage type in the Insured Opportunity Details to make it more readable.
  • Insured Name added to the Insured Opportunity Details report.
  • The initial connect date has been added to the Insured Export report (date the insured was added to the platform).
• Bug Fixes: We resolved the following issues:
  • Our compliance needs API endpoint would time out for large numbers (1500+) of Insureds.
  • Verification status was not appearing for some Insureds who were enrolled with future expiration dates (and for whom a request for insurance had gone out).
  • Our bulk import feature would reject uploads when the order of the columns in the file did not precisely match the order of the columns in the template.
  • Collateral items in Actions Review were not clearly indicated in our "View Mapping" feature.
  • Collateral items with long names were not displaying correctly in our "View Mapping" feature.

 

December 2022

• View or Change Collateral Mappings: The View Mapping feature allows you to see exactly how an Insured's collaterals are mapped and gives you the ability to change these associations as needed.
   
• Advanced Filtering for Collateral: You can now search for Insureds based on their collateral's description, unique identifier, category, limit required, or maximum deductible.
   
• Expanded Coverage Type and Coverage Criteria Support: 
  • IVaaS now supports decisioning and evaluation on Environmental Liability (Pollution) policies.
  • We've added new Coverage Criteria to our Workers Compensation Coverage Types for black lung coverage, waiver of subrogation scheduled states, and WV broad form employers liability endorsement.
  • You can now configure the Coverage Criteria for Automobiles Covered to require any or all of the selected options (such as scheduled, non-hired, etc.).
• Bug Fixes: We resolved the following issues:
  • Non-compliant messages for collateral were incorrectly showing the required limit as invalid when only the valuation (actual cash value or replacement cost value) was invalid.
  • Collateral were appearing with non-compliant icons in the "Collaterals" tab while an Insured was asked for their insurance verification (prior to evaluation).
  • Insureds could not be added or updated using individual or bulk import if they had multiple collaterals with the same values (description, limit required, etc.).
  • Insureds who did not respond to requests for insurance verification were displaying a verification status of "Exhausted" instead of "No Insured Response."
  • The option of "Project" was missing from the configuration of the General Aggregate Limit Applies Per Coverage Criteria in our Decisioning Engine.

October 2022

• SSO (Single-Sign On): We've added capabilities that allow your admins to authenticate with your enterprise identify provider. This allows your organization to establish accounts without maintaining a separate Evident account. Your admins will have a consistent log in experience for all of you enterprise applications, including Evident that use your Identity Provider. If your organization uses any of the below Identity Providers you may establish SSO with Evident by submitting a support ticket to get started on the process. 
  • SAML
  • OpenID Connect
  • Google Workspace
  • Microsoft Azure AD
  • ADFS
  • Active Directory/LDAP
  • Ping Federate

• Non-compliance and Exceptions for Collaterals: We've enhanced the non-compliant messaging for collaterals on the Insured Details page to include more nuanced reasons such as insufficient limits, deductibles, and valuations (actual cash value or replacement cost value). Your Insureds will now receive clearly-formatted emails whenever their collaterals are non-compliant, with the specific reasons for non-compliance. You can also apply Compliance Exceptions to any non-compliant collaterals.
  
  
• Decisioning for Additional Interests: We've added a new criterion in many of our Coverage Types called "Additional Interest." This allows you the flexibility to decision on different types of additional interests, including lender's loss payable, loss payee, and mortgagee, no matter which one you receive from your Insureds. You can configure which interests you'll accept (one, two, or any) and the name you require. Additional interest names that don't precisely match your requirements will go to your Actions Review queue, just like other name-based Coverage Fields in IVaaS.
   
• Expanded Coverage Type and Coverage Criteria Support: IVaaS now supports decisioning and evaluation on Commercial Auto Physical Damage and Personal Liability policies.
   
• Bug Fixes: We resolved the following issues:
  • The Insured Details page did not show non-compliant reasons for certain Coverage Fields if they were not found in the Insured's COI (the Insured was correctly shown as non-compliant, but it was not obvious as to why).
  • Some Insureds were showing that there were actions to be resolved but none were visible when viewing the Actions Review queue.
  • IVaaS API users who submitted COI documents for some of our newer Coverage Types were not correctly notified when these documents were not successfully captured for an Insured.

 

September 2022

• Support for Collateral: We've introduced brand-new features and functionality that support insurance verification and evaluation of collaterals (property or assets that are part of a loan). You can find articles that discuss adding collaterals to your Insureds, setting up and configuring Collateral Coverage Criteria Groups, reviewing Actions Review items for collateral mapping, and viewing the evaluation results of collaterals.
   
• Expanded Coverage Type and Coverage Criteria Support: 
  • IVaaS now supports decisioning and evaluation on ten new Coverage Types: 
    • Builder’s Risk
    • Crop Insurance
    • Dwelling
    • Farmowners
    • Fleet
    • Flood Insurance
    • Homeowners
    • Inland Marine
    • Life Insurance
    • Loss of Income
  • In addition to these changes:
    • We've added new Coverage Criteria to our Commercial Auto Liability and Commercial Property Coverage Types for lender’s loss payable and mortgagee.
    • We now support collection of additional contact information for a policy’s producer (broker or agent), such as their phone number and email address.

August 2022

• Improved Workflow for Insureds Who Are No Longer Non-compliant: We’ve improved our Insured workflow to automatically shut off reminders to Insureds who are no longer non-compliant (as a result of Compliance Exceptions you’ve applied or changes you’ve made in their Coverage Criteria Group requirements or assignments) and have no other outstanding needs. The Insureds will also be informed that no further action is needed if they attempt to respond to non-compliant emails they’ve already received.
   
• Expanded Coverage Type and Coverage Criteria Support: IVaaS now supports decisioning and evaluation on Non-trucking Liability and Occupational Accident. We’ve also added new criteria to Commercial Auto Liability that cover collision and comprehensive limits and deductibles for trailers.
   
• Bug Fixes: We resolved the following issues:
  • Insureds with items in Actions Review would become unexpectedly non-compliant if the Coverage Criteria for those items changed in their assigned Coverage Criteria Group(s) while the items were still pending review.
  • Expiration dates shown on the Insureds Table included Coverage Types that were no longer part of the Insured’s assigned Coverage Criteria Group(s) or included optional “collect-only” Coverage Types that didn’t affect an Insured’s overall compliance.
  • Insureds whose email addresses contained newer “top-level” domains (such as .cpa or .llc) were rejected when enrolling them using our API.
  • We’ve also improved the performance of the Actions Review queue, particularly when viewing specific items for an Insured.

 

July 2022

• Insureds Export: Download an export file containing information for every Insured in your population, including compliance status, verification status, and Effective Group.
  
   
• Insureds in Actions Review: See which specific Insureds have one or more items in Actions Review so you can quickly decide on the name or endorsement variations in their policy.
  
   
• Unified Insured Engagements: Any of your Insureds that have a mixture of new, expiring, and/or non-compliant needs will now have all of their outstanding requirements combined in the email notifications sent from IVaaS. These unified engagements will use the customized templates and branding you’ve set in our Email Configuration feature and provide your Insureds with the sum of all their needs within a single email.
  
   
• API Enhancements: We’ve added a new endpoint to retrieve human-readable names and titles of Coverage Types, Compliance Status, Verification Status, and Country Codes used within IVaaS. We’ve also improved the documentation for our compliance needs and COI upload endpoints.
  
   
• Coverage Criteria Updates: Our Contingent Auto Liability Coverage Type now includes Vehicle Identification Numbers.

June 2022

• Fulfillment Section for Insured Emails: You can now offer your Insureds the opportunity to connect with your preferred insurance fulfillment partner by including a fully configurable fulfillment section in IVaaS emails. Once enabled, this section will appear in new, expiring, and non-compliant notifications.
• Coverage Criteria Updates:
  • We’ve introduced two new Coverage Criteria to our Commercial Auto Liability Coverage Type: Physical Damage Coverage Valuation Method and Vehicle Identification Numbers.
  • Cargo Liability and Contingent Auto Liability are new Coverage Types that are immediately available for use in Decisioning Criteria.
  • Our Workers' Compensation Coverage Type now includes Primary and Noncontributory.
• Bug Fixes: We resolved the following issues:
  • The "View COI" link did not show a COI document for certain Coverage Types, instead showing a message that a document was not available for that type.
  • Insureds were not notified if you updated an existing Coverage Criteria Group to include a new Coverage Type that the Insured was not previously required to provide.

April 2022

• API Support for Uploading COIs: You can now submit certificates of insurance (COIs) using our IVaaS API endpoints, retrieve compliance status for each Insured down to the Coverage Type level (including specific reasons for non-compliance), and identify which of your Insureds’ Coverage Types are due to expire. We’ve also updated our API documentation so your developers will be fully equipped to work with our endpoint for use in your portal or interface.
  
   
• API Retrieval of Coverage Criteria Group Compliance Status: Our API endpoints now support the retrieval of compliance status for each Coverage Criteria Group assigned to an Insured, in addition to the Insured’s overall compliance status. This is beneficial for customers who use additive Coverage Criteria Groups in their Decisioning Criteria.
  
   
• Coverage Criteria Updates: We’ve introduced some new changes to our Coverage Criteria, including the addition of contract numbers for Commercial General Liability and several other Coverage Types, the ability to use Umbrella to meet the limits of Liquor Liability criteria, and a Canadian version of Garage Keepers.
  
   
• Bug Fixes: We resolved the following issues:
  • Automobiles Covered was not shown on the Insured Details page when this Coverage Criteria was used in decisioning and Insureds did not indicate this field in their Auto policies.
  • Limits and deductibles for Business Personal Property Coverage were not shown on the Insured Details page when this Coverage Criteria was used in decisioning and Insureds did not provide these values in their Commercial Property policies.
  • Some policy endorsements (such as Waiver of Subrogation) were shown twice on the Insured Details page.
  • The notice we show for deprecated criteria appeared incorrectly for certain Coverage Criteria Group configurations.

 

March 2022

• Evaluation Rules for Advanced Decisioning: A new feature recently added to our IVaaS solution is the ability to set up Evaluation Rules in your Coverage Criteria Groups. An Evaluation Rule is essentially an "either/or" condition where your Insureds can provide valid insurance for either one Coverage Type or another in order to meet your requirements.

February 2022

• Advanced Configuration for General Aggregate Limit Using Condition Sets: You now have the ability to define distinct Condition Sets for General Aggregate Limit based on how this limit applies to your Insureds' Commercial General Liability policies. This advanced configuration allows you to establish different, nuanced thresholds of coverage based on your Insureds' specific situations. 
   
• Deprecated Criteria: We resolved an issue with the "Defense Costs Coverage" Coverage Criteria in the Commercial Umbrella & Excess Coverage Type. This criteria was not showing the correct evaluation status on the Insured Details page. If you included this Coverage Criteria in your Coverage Criteria Groups, you'll see a status message in Decisioning Criteria. You can remove the deprecated version of the criterium and then add the fixed version (which has the same name) back using the Add Additional Criteria link.

 

January 2022

• Greater Visibility of Coverage Criteria Groups: You can now see the Coverage Criteria Groups you’ve assigned to your Insureds right from the Insured Details page. We’ve also enabled filtering by Coverage Criteria Groups from the Insureds Table advanced search.
  
   
• Effective Groups: Customers who use one or more Coverage Criteria Groups to fine-tune their insurance requirements can more clearly see the effects these groups have on their Insureds’ compliance through the concept of Effective Groups. As with Coverage Criteria Groups, you can also view and filter by Effective Groups from the Insureds Table.
  
   
• New Decisioning Features: You can now choose to decision on an Insured Field rather than a fixed value or limit. You can also configure additional insured mapping, where you define a set of acceptable variations for the additional insured names your Insureds can provide.
  
   
• Revised Email Templates and Test Notifications: We’ve reworked our templates for new, expiring, and non-compliant email notifications for improved insured engagement, including clearer call-to-action instructions and a more modern look-and-feel. You can also send test emails to see how your branding and other configuration changes will appear when sent to your Insureds.
  
   
• Enhanced Non-compliant Messaging: Instructions for your non-compliant Insureds are more readable, actionable, and concise. You can also see a preview of these messages as you configure your Coverage Criteria Groups in Decisioning Criteria.
  
   
• Expanded Coverage Type and Coverage Criteria Support: IVaaS now supports decisioning and evaluation on seven new Coverage Types: Commercial Crime, Commercial Property, Employee Dishonesty, Employment Practices Liability, Fidelity Bond, Garage Liability, and Garage Keepers Liability.