Overview
Evident now gives you explicit control over whether signatures on ACORD Certificates of Insurance (COIs) are tracked and evaluated as part of your insurance risk requirements.
This update introduces a clear, configurable way to:
See when an ACORD form was provided but is missing a signature
Decide whether a missing signature should affect compliance
Ensure third parties know exactly what needs to be corrected
The result is greater transparency, clearer remediation for third parties, and more flexibility for how you manage insurance-related risk.
What’s Changed
Previously, when an ACORD form was missing a signature, the document could appear as though no evidence was provided at all. While this ensured that unsigned documents were treated as invalid, it didn’t clearly communicate why the document failed.
With this update, Evident now tracks the presence or absence of a signature as its own data point, specifically for ACORD forms. This allows the platform to distinguish between:
No insurance document submitted
An insurance document submitted, but missing a required signature
That distinction is visible to both you and your third parties.
The Signature (ACORD Forms Only) Setting
You can now configure a criterion called “Signature (ACORD Forms Only)” within any insurance-based risk requirement.
When enabled:
Evident checks whether submitted ACORD forms include a signature
Missing signatures can be treated as non-compliant, depending on your configuration
Third parties are clearly informed that a signature is required, so they know what to fix
This setting applies only to ACORD forms and does not affect non-ACORD insurance documents.
Key Benefits
Clearer Communication
You and your third parties can now see when a document is present but incomplete. This removes guesswork and reduces unnecessary resubmissions.
Better Control Over Risk Decisions
You decide whether a missing signature should block compliance or simply be collected for visibility. This allows you to align enforcement with your internal risk standards.
Faster Remediation
When a signature is required and missing, third parties are explicitly prompted to correct that issue—often by working directly with their insurance producer.
Improved Transparency Without Extra Work
This update builds on Evident’s existing insurance review process and does not require changes to how documents are submitted.
What to Expect When You Use This
The signature check is available out of the box for all clients.
You may enable, disable, or remove this criterion from your insurance risk requirements at any time.
If enabled as a verified requirement, unsigned ACORD forms will be flagged as non-compliant.
If enabled as collect-only, signature information will be captured without affecting compliance.
If you choose not to use this setting, your insurance workflows will continue to function as they do today.
Important Considerations
This setting evaluates only the presence of a signature, not its legal validity.
It applies only to ACORD Certificates of Insurance, not endorsements or other insurance documents.
A missing signature can only be evaluated when the document type is identifiable as an ACORD form.
Why This Matters
This update puts more agency in your hands while improving clarity for the third parties you work with. You retain full control over how strictly signatures are enforced—while ensuring that missing information is visible, actionable, and easy to resolve.
If you’d like help configuring this setting or understanding how it fits into your existing risk profiles, Evident’s support team is ready to assist.