1. What is Managed Services?
Managed Services is an Evident-led service that actively drives third-party compliance forward on your behalf.
When vendors or brokers fail to respond, we apply persistence, structured follow-up, and escalation so compliance continues moving and risk never hides behind silence.
You stay protected without chasing vendors.
2. What problem does Managed Services solve?
Most compliance programs don’t fail because requirements are wrong. They fail because vendors don’t respond.
Managed Services ensures:
Non-responsive third parties are actively worked
Outreach happens when needed
Exceptions are isolated for decision
Nothing remains “pending” without explanation
Our role is to maintain momentum so silence never turns into unmanaged risk.
3. What does Managed Services actually do?
Managed Services includes:
Proactive outreach to non-responsive vendors.
Broker outreach for repeated non-compliance
Processing cancellations
Maintaining vendor contact information when new details are discovered
Providing structured weekly and monthly reporting
Providing priority support paths for clients and entities
Vendor education on requirements to ensure they understand what they need
4. What does Managed Services NOT do?
Managed Services is not:
A replacement for your ownership of risk decisions
Risk profile customization
COI uploads on your behalf
Adding new entities to your account
A white-glove or unlimited support service
A consulting or advisory engagement
It is intentionally scoped to execution and escalation — not customization or risk acceptance.
5. Do you accept risk on our behalf?
No.
You always retain ownership of risk decisions.
We isolate risk, escalate it, and present it clearly. You approve or deny exceptions.
6. When will I be asked to engage?
You will only be asked to engage when:
An exception or decline requires approval or denial
Executive leverage is required for escalation
There is imminent high-risk exposure
Mismatched evidence doesn't match our system
Vendor does not respond to our outreach attempts
You will hear from us weekly, even if there is nothing new to report.
7. How will I know what’s happening?
Weekly Account Snapshot
A predictable weekly summary that clearly answers:
Do I need to act?
What is being handled for me?
What is informational only?
No inbox hunting. No scattered emails.
Monthly Account Digest
A structured monthly summary showing:
Compliance trends
Time to compliance
Outreach activity
Risk reduced, contained, or remaining
This answers one core question: “Is our risk posture improving?”
8. How does Managed Services handle non-responsive vendors?
We apply defined outreach attempts and escalation protocols so compliance continues moving.
Silence is treated as a managed state — not a waiting state.
If escalation fails, the exposure is clearly surfaced to you for next steps.
9. What happens when a vendor requests an exception?
All exception or modification requests are:
Captured through the submission process
Packaged into a clear decision request
Presented through the weekly snapshot
Evident does not approve, deny, or accept exceptions on your behalf. All exception decisions are made by you.
You receive a decision-ready request — not a long email thread.
10. How do vendors submit documents?
Vendors submit directly through Evident submission links.
We do not accept emailed COIs or upload documents on behalf of vendors or customers.
This maintains flow integrity and reduces document routing delays.
11. What kind of support is included?
For Clients
Managed Services customers receive priority handling through a dedicated intake path. Risk-impacting issues are triaged with urgency.
For Vendors and Brokers
Entities are directed to a structured intake form to:
Ask submission questions
Indicate inability to comply
Flag incorrect information
This reduces confusion, back-and-forth, and stalled compliance.
12. Is Managed Services the same as onboarding?
No.
Onboarding configures your account. Managed Services executes ongoing compliance operations.
There is a defined transition from onboarding to Managed Services so ownership is clear.
13. Is this a consulting service?
No.
Managed Services does not provide:
Risk advisory
Requirement redesign
Custom program architecture
Negotiation strategy
It is an execution and escalation layer designed to reduce effort while maintaining your control.
14. How do I explain the value internally?
In one sentence:
“Evident ensures third-party silence never becomes unmanaged risk — and only brings us true risk decisions.”
15. What should success feel like?
At maturity, a Managed Services customer should say:
“I rarely think about compliance anymore.”
“If there’s risk, I hear about it clearly.”
“I’m making decisions — not chasing documents.”
“If this service stopped tomorrow, I’d immediately feel exposed.”