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How to enable camera for Liveness Verification Video Selfie

Overview

There are various reasons why you may not be able to use your webcam or mobile device camera while in a browser. These general reasons include:

  • You have denied camera permissions to the website you are on, or cancelled from the dialog that appeared when requesting camera permissions.

  • Your phones operating system settings or browser settings are blocking usage of your webcam or mobile device camera.

  • Your system administrator has denied access to webcams from within your browser.

  • The stream is already busy. For instance, some browsers do not allow video streams open in multiple tabs, or sometimes block other browsers from using the video stream while it is currently in use.

  • Your camera is not capable of displaying in the requested resolution.

 

Specific Help Steps for Various Device & Browser Combinations

Here are some specific steps you can take if you have reached this page and would like to troubleshoot a camera permissions issue.

Chrome (Desktop/Laptop)

To attempt to resolve camera permissions issues on this platform::

  1. Click on "🔒 Secure" to the left of
  2. Next to 'Camera', change Block to Allow
  3. Reload the page

 

Chrome (Android)

To attempt to resolve camera permissions issues on this platform::

  1. Click on "🔒 Secure" to the left of
  2. Click on Site Settings
  3. Click on Access your camera
  4. Select Allow
  5. Reload the page

 

Firefox (Desktop/Laptop)

To attempt to resolve camera permissions issues on this platform::

  1. Click on the "ⓘ" symbol to the left of
  2. Click on the "x" next to "Blocked Temporarily"
  3. Reload the page

 

Safari (Desktop/Laptop)

To attempt to resolve camera permissions issues on this platform::

  1. Click Safari
  2. Select Preferences...
  3. Go to the Websites tab
  4. Select Camera
  5. Find the evidentid.com website on the list
  6. Change Deny to Allow
  7. Reload the page

 

Safari (iOS)

To attempt to resolve camera permissions issues on this platform::

  1. Open Settings
  2. Select Safari
  3. Toggle on Camera & Microphone Access
  4. Reload the page, and if prompted for camera access, select Allow

 

Chrome (iOS)

Due to a bug in iOS, your device camera cannot be accessed from within Chrome on iOS. Use the native Safari browser instead. 

 

Mac (General)

Your camera permissions may be denied by the operating system. To attempt to resolve camera permissions issues on this platform::

  1. Open System Preferences
  2. Select Security & Privacy
  3. Go to the Privacy tab
  4. Select Camera
  5. Click the checkbox to the left of your browser
  6. Reload the page

 

Windows (General)

Your camera permissions may be denied by the operating system. To attempt to resolve camera permissions issues on this platform::

  1. Close any other applications currently accessing the camera
  2. Open Windows Settings
  3. Click on Privacy
  4. Select Camera from the sidebar
  5. Under Allow apps to access your camera,
    toggle on the switch
  6. Reload the page

 

Firefox (Android)

To attempt to resolve camera permissions issues on this platform::

  1. Reload the page and wait for camera access prompt
  2. Ensure 'Front facing camera' is selected
  3. Click Share

 

Firefox (General)

Camera permissions may be denied at the browser level. To attempt to resolve camera permissions issues on this platform::

  1. Open your device's Settings
  2. Go to Apps
  3. Select Firefox
  4. Select Permissions
  5. Toggle on Camera
  6. Reload the page

 

Opera (Desktop/Laptop)

To attempt to resolve camera permissions issues on this platform::

  1. Click on the camera icon to the left of
  2. Select Clear This Setting and Reload

 

Opera (Mobile)

To attempt to resolve camera permissions issues on this platform::

  1. Click on "🔒 Secure" to the left of
  2. Go to Camera
  3. Select Allowed
  4. Reload the page

 

Edge

Please reload the page and click Allow when prompted for camera access.

 

Samsung (Mobile)

If you are experiencing issues on the Samsung Mobile Browser, this is likely due to previously selecting Block when prompted for this website's camera permissions, or camera permissions have not been granted for this application.

To unblock this website's camera access for ZoOm:

  1. Press the Internet Settings icon
  2. Select Advanced
  3. Select Manage website data
  4. Select your website's address:
  5. Press Delete
  6. Reload the page

To enable this application's camera permissions for ZoOm:

  1. Open your device's Settings
  2. Go to Apps
  3. Select Samsung Internet
  4. Select Permissions
  5. Toggle on Camera
  6. Reload the page

 

Firefox (iOS)

Due to a bug in iOS, your device camera cannot be accessed from within Firefox on iOS. Use the native Safari browser instead. 

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