Using Name Resolution in Fountain

Evident Identity Name Resolution lets you ensure your applicants’ names provided in the application process match the name extracted from the document used in the identity verification process. To use Identity Name Resolution please

1. Add a name resolution Evident stage to your workflow

   Add the additional stage after the stage with ID Verification as Name Resolution depends on the results from ID Verification.

2. Add a name resolution holding stage

   Insert a custom stage before the name resolution stage to ensure the name extracted from the ID document is populated (core.firstname and core.lastname)

   

3. Add the name resolution condition to your decisioning stage

   Depending whether you want to use fuzzy or strict matching you would check that the value of one of the below partner details is “Valid” in the decisioning stage:

   • use “identity_assurance.identity_resolution.full_name.fuzzy_match” for fuzzy matching
   • use “identity_assurance.identity_resolution.full_name.strict_match” for strict matching

   

   "Valid" returned indicates that the names match according to the selected algorithm, "Invalid" that there was a mismatch.

   Fuzzy matching handles the great majority of likely mistakes and typos, but in rare cases false positives can occur for names that have a common origin (e.g. Christian vs Christina)

Please note Identity Name Resolution must have been enabled for your verifications during the onboarding process. Also, Identity Name Resolution may take up to 5 minutes, so please build your workflows to handle long-running verifications.

For details on the strict and fuzzy matching and examples visit Identity Name Resolution FAQ.