Pausing an entity gives you control over when notifications are sent, without interrupting your ability to review activity, collect information, or move work forward in the platform.
When an entity is paused, the platform temporarily stops sending emails to that entity. At the same time, evaluations continue, actions remain visible, and submissions can still be completed—either by the entity using existing links or by your team on their behalf.
What Pausing an Entity Does
When an entity is paused:
Notifications Are Temporarily Stopped
No emails are sent to the entity while it is paused.
This includes:
New request emails
Reminder emails
Notifications related to expiring or missing items
No notifications are sent for any reason until the entity is unpaused.
Work and Evaluations Continue
While paused, the platform continues to operate normally behind the scenes:
Entity information continues to be evaluated and re-evaluated as needed
Updated results and status changes are visible to you
Open actions remain available and can be resolved at any time
Pausing affects communication—not visibility, evaluations, or progress.
Responding to Requests While Paused
Paused entities can still complete requests that are already in progress, with an important distinction:
Entities can submit documents or complete requests only using links they already received before being paused
They will not receive any new emails or reminders while paused
In addition:
Your team can create new submission links at any time
Your team may also submit information or documents on the entity’s behalf
This makes pausing useful when you want to review activity, manage submissions, or coordinate internally—without sending additional messages to the entity.
What You Can Do While an Entity Is Paused
Even while an entity is paused, you can:
View and resolve pending actions from:
The main Actions view
The entity’s detail page
Create and share new submission links
Review updated evaluation results
Submit information on behalf of the entity
Pausing does not block access or limit what you can do in the platform.
What Happens When an Entity Is Unpaused
When you unpause an entity, email notifications restart automatically:
A new notification cycle begins when the entity is unpaused
The entity receives notifications and reminders based on your current email settings
Previous notification schedules are not resumed or continued
This ensures the entity has sufficient time to respond once communication resumes, without receiving outdated or partial reminders.
When to Use Pausing
Pausing an entity is especially useful when you need to:
Temporarily stop emails while reviewing submissions or evaluation results
Coordinate internal review without creating confusion for the entity
Manage timing around audits, follow-ups, or special circumstances
Allow work to continue without triggering additional outreach
Key Takeaway
Pausing an entity lets you separate communication from progress. You stay fully informed and in control, while notifications pause and resume on your terms—clearly, predictably, and without disrupting ongoing work.